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Shipping policy

Deliveries and Prices
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All orders completed and paid by Credit Card, PayPal and ATM will be shipped within 48H.

Note: For orders placed from Friday after 17h and during the end-of-week, the shipment will be made in 72H.

Deliveries to the Mainland are provided by Chronopost carrier.

DELIVERY
Once issued the order, the customer will receive an email confirmation with the respective invoice and will be sent by the Chronopost the number of shipping assigned to the order and a link so you can make the order follow-up on the carrier's website as well as the available options.

The first email the customer receives once the order is accepted at the premises of Chronopost (ie on the day of collection), on the day following email to inform which is for delivery (if the client does not change this tool none of the options mentioned below).

Example:

Orders are delivered Monday through Friday, except for local or national holidays, at the address that the client indicates to perform the same.
The client be shipped wherever you want (except to PO), Monday through Friday. Simply provide us the address where someone will be present between 9am and 19h. an attempt to delivery by a courier Chronopost carrier at the address given by the customer will be made.
NOTICE: You can not choose a time-specific delivery, given that it is conditioned by the route defined by the carrier for delivery on the day of delivery.
The provision of an incorrect or incomplete delivery address may lead to its return to Mondays, resulting in additional costs to the customer, so we recommend that this be sure always that the delivery address indicated when the order of registration is actually correct and complete.
After the two attempts made by Chronopost unsuccessful, your order will be delivered in one of the service points to be raised.
DELIVERY TIMES
Continental Portugal:
After ordering the exit of our facilities, Chronipst guarantees a delivery time of one business day after ordering the collection, except if the delivery address is in a remote area. In this case, the delivery time is 2 working days.
Madeira and Azores:
Shipments to Madeira and the Azores are made exclusively by CTT. The delivery time depends on the shipping method.
CTT ->

EMSQuick - Maritime Shipping

wood

Within 5 working days

Azores

Between 7 and 15 days *

* Please note: shipments to the islands of Corvo and Flores can take up to 12 more days than normal.

CTT ->

EMS12 - Air Shipping

wood

1 business day *

Azores

Between 4 and 7 days **

* If ordered before noon and paid by credit card, PayPal or charging. * Maximum Weight Allowed: 5 kg ** Please note: shipments to the islands of Corvo and Flores can take up to 10 more days than normal.

NOTICE: Delivery times are indicative and therefore are only considered valid when there is no physical or structural impediments (eg, incorrect addresses or setbacks of force majeure, such as strikes, connection loss, bad weather, etc.).
SHIPPING COSTS
The shipping costs are calculated automatically by our system and depend on the monetary value of the order.
The shipping costs are automatically updated as the customer adds items to the shopping cart.

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